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Orders can be placed 24 hours a day via our website and processed the next working day. www.tempointeriors.com.au or by emailing info@tempointeriors.com.au
Full payment must be received prior to dispatch.
Orders can be paid by Direct Deposit, Cheque or Credit Card. Credit Card is recommended for urgent orders. Cheque and Direct Deposit payments are accepted from receipt of funds, not by remittance advice or otherwise.
Visa and Mastercard are accepted. No COD shipments are accepted.
A 50% deposit is required on all furniture polishing jobs and Bespoke services to commence works. Final payment is due prior to dispatch.
All orders are proforma. Goods
will be dispatched on receipt of full payment only.
Allow approximately 24-48 hours from receipt of payment for your order to be dispatched. Product shipping is based on availability; for stock goods please allow shipping to take approximately one to ten days based on delivery location.
Tempo Interiors offer free freight on orders (metro deliveries) of $5,000 and above and capped freight at $170 on orders below $5,000 This is inclusive of GST. Metro covers deliveries to all suburbs within a 30 Kilometer radius of Brisbane, Sydney and Melbourne cities. All deliveries outside the metro area require a quote from Tempo Interiors.
All deliveries that require a furniture carrier would be VIP with unpacking, placement and rubbish removal.
Regional, stair or lift deliveries would also require a custom quote to cover potential additional freight charges.
For questions about the status of an order, availability, sizes, finishes or delivery and supply issues, please call Tempo Interiors on 02 9960 2844 to speak to a Customer Care Representative.
Please call your Sales Representative for any alterations or quotes on your new or existing orders.
Our suppliers Inspect and carefully pack your order before shipping, with every effort made to ensure it arrives in the best possible condition and a quality control card placed inside the packaging. All shipments should be inspected immediately on arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier.
ALL CLAIMS FOR DAMAGE AND OR SHORTAGE MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE.
Digital photographs of damaged goods and boxes will be required for possible replacement of these goods.
We do not issue refunds or exchanges.
Only faulty or damaged goods may be returned and are subject to authorization at Tempo Interiors discretion.
Tempo Interiors and its suppliers’ products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and a part of its charm. Our handmade pieces may also vary from imagery and or display pieces, due to the organic nature of the surfaces.
Cancellations and amendments
can only be accepted before payment is received. We do not issue refunds. Order cancellations that are made after receipt of payment will incur a 20% handling and restocking fee of the entire order value.
Cancellations are not accepted for bespoke services and orders already dispatched.
Prices are subject to change without notification.
Every effort is made to ship orders quickly and as complete as possible, but on occasion items will be backordered based on availability. A 50% deposit ls required to secure backordered stock on incoming shipments. Backorders without a deposit are not guaranteed.
Tempo Interiors warrants its products for one year from date of sale against manufacturing faults which are determined by Tempo Interior's discretion. Where natural materials are used in the manufacturing process or are handmade, minor variations will occur from piece to piece. These variations are not considered defects under this warranty. Defects or damage resulting from negligence or misuse including inadequate or improper maintenance, exposure to water, direct sunlight, salt air or chemicals may also void this warranty.
Many Tempo Interiors products are handcrafted in artisan factories all around the world. Small irregularities in shapes, surfaces and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual Items may vary in colour from photographs. Specifications in size and finish may vary from those shown or stated.
SHIPPING
At Tempo Interiors we offer two different types of delivery, determined by the products in your order to ensure a great delivery experience.
We use specialist furniture removalist companies for all larger furniture items. Homewares and accessories are sent by Fastway carrier, rugs are sent by Startrack. Please note that multiple product orders are charged according to the product with the highest delivery type.
HOW DOES THE DELIVERY PROCESS WORK FOR FURNITURE?
Once items are dispatched, our allocated Transport Company for your area will contact the preferred delivery contact provided via phone or text to arrange delivery. Upon approach the transport company will make contact approximately half an hour ahead of delivery taking place to ensure both parties are prepared. Once on location the delivery will take place.
Our Transport Companies will perform a white glove service on delivery. White glove entails a full unpack, assemble, product placement and rubbish removal. All steps are taken with care and pride to ensure that any damages are avoided. Please inspect all deliveries before signing to accept the order.
HOW DOES DELIVERY PROCESS WORK FOR HOMEWARES?
Once dispatched from our supplier the carrier will deliver your order to your specified delivery address during business hours and orders must be signed for. Please ensure your delivery address is available during business hours.
HOW LONG FROM PLACEMENT OF ORDER ARE GOODS PICKED AND DISPATCHED?
Once the order has been paid, confirmed and processed We will pick and pack items within 48 hours of placement of order.
Orders are dispatched depending on the location.
CAN I PICK UP FROM The WAREHOUSE?
Yes, if you prefer to pick up items, please ensure to make prior arrangements with either the warehouse or your sales consultant.
WHAT IS ‘WHITE GLOVE’ DELIVERY?
All furniture orders come with our premium white glove service which includes full unpack of your goods, assembly, product placement and rubbish removal.
FREE FREIGHT
Tempo Interiors offer free freight on orders (metro deliveries) of $5,000 and above and capped freight at $170 on orders below $5,000 This is inclusive of GST. Metro covers deliveries to all suburbs within a 30 Kilometer radius of Brisbane, Sydney and Melbourne cities. All deliveries outside the metro area require a quote from Tempo Interiors.
HOW IS FREIGHT CALCULATED?
Freight is determined on several different aspects, these include size, location and frangibility. It is important to remember that freight is quoted based on ground level access, Deliveries into high rise units or access via stairs and lifts are considered an additional service and may incur further charges that will alter the freight quote.
TO AVOID ANY ADDITIONAL CHARGES, IT IS IMPORTANT TO ASK YOURSELF THE FOLLOWING QUESTIONS:
WHAT TO DO WHEN THE TRANSPORT COMPANY ARRIVES?
It’s very important that once the product has arrived that you thoroughly check items prior to signing for it. Any damages that may be found need to be reported on the spot and the transport company will return order for Tempo Interiors to revise.
During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.
Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.
WHAT HAPPENS IF DELIVERY DOESN'T ARRIVE?
In the rare event that your delivery doesn’t arrive please contact Customer Care on 02 9960 2844, they will then track down order and resolve accordingly.
WHAT HAPPENS IF MY PRODUCT ARRIVES BROKEN?
During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.
Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.
Please contact Customer Care on 02 9960 2844 for all further information.
DELIVERY TIMELINES
FURNITURE | Hunter & Co & Aussie Home Removals
Sydney Metro 2 Weeks
FURNITURE | INBOX
Melbourne Metro 2-3 Weeks
FURNITURE | Swift or DJ Lindsay
Brisbane & Gold Coast Metro 1-2 Weeks
FURNITURE | Anything and everything
Sunshine Coast Region 1-2 Weeks
FURNITURE | Pedemonts Transport
Adelaide Metro 3+ Weeks
Perth Metro 4+ Weeks
Please Note: All Regional areas require a Quote for all carriers. Contact your sales consultant for more information.
HOMEWARES | Partner Carrier Fastway or Startrack
Brisbane 1-3 Business Days
Sydney 1-4 Business Days
Melbourne 3-5 Business Days
Adelaide 3-6 Business Days
Perth 4-7 Business Days
